Privacy Policy

At Microjoy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our ecommerce website, www.microjoywellness.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, state, and PIN code
  • Order and purchase details

Payment Information

Payments may be processed through secure third-party payment gateways. We may receive information necessary to confirm and process your payment, but we do not intentionally store your complete debit card, credit card, banking, or UPI credentials on our servers.

Technical Information

When you use our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website or source
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information collected to:

  • Process and deliver your orders
  • Confirm orders and payments
  • Provide customer support
  • Communicate with you about your orders
  • Handle returns, refunds, cancellations, and complaints
  • Improve our products and website
  • Personalize your shopping experience
  • Send important service-related communications
  • Send promotional offers and marketing communications where permitted
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Maintain website security
  • Comply with applicable laws and legal requirements

3. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember items in your shopping cart
  • Keep you signed in
  • Understand website usage
  • Improve website performance
  • Remember preferences
  • Provide relevant marketing or advertising

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our ecommerce business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting and technology providers
  • Customer support providers
  • Analytics and marketing service providers
  • Professional advisers, where necessary

These service providers are expected to use your information only for the purposes for which it is provided or as permitted by applicable law.

We may also disclose information when required by law, court order, government authority, or to protect our legal rights, customers, website, or business.

5. Payment Security

Payments made through our website may be processed by third-party payment providers using appropriate security measures.

Microjoy does not request or ask customers to share their complete card PIN, CVV, banking password, or OTP through email, phone, WhatsApp, or other communication channels.

Never share your OTP, PIN, password, or banking credentials with anyone claiming to represent Microjoy.

6. Order & Delivery Information

When you place an order, we use your name, phone number, email address, and delivery details to process and fulfill your purchase.

Your shipping information may be shared with our logistics and courier partners so that your order can be delivered successfully.

7. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Product updates
  • Other Microjoy communications

You may opt out of promotional communications at any time by using the unsubscribe option in our emails or contacting us directly.

Please note that you may still receive essential communications relating to orders, payments, deliveries, refunds, or your account.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with applicable legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children to independently make purchases or provide personal information.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

11. Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, or payment providers.

Microjoy is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a privacy-related complaint or concern

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before processing certain requests.

13. Data Breaches

If we become aware of a data security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Microjoy

Email: info@microjoywellness.com
Website: www.microjoywellness.com
Customer Support: +91 9654424209